You may return an item or require a refund if the product is incorrect, damaged, or defective in another way within 30 days from the date of receipt for most items.

1. Return Policy

If an item you received from Boutiquechicspot.com.com is damaged or defective, you can return by mail for a replacement, please follow this procedure:

Step 1: Contact customer service at email: [email protected] to provide information that consists of (1) reason with evidence for returning and (2) your order number.

Step 2: You will receive a return form (inc. a returns code) via your email to complete, then print your return label and package the item(s) along with all original packaging & accessories and deliver to this location: 30 N Gould St Ste R Sheridan, Wyoming 82801 United States.

Please note that our store creates custom-made products, and we do not accept returns or exchanges unless the item you received is damaged, defective, or significantly different (including wrong color or wrong size).

We do not accept any returns after 30 days from the date of receipt.

Product can only be returned/ replaced if meet these criteria:

• The product is new, original, with attached price tag, product label and sticker (if any).
• Product can be only returned if the product is incorrect, damaged by the carrier, or defective in another way. We don’t accept returns in case the buyer changed their mind about a purchase.
• If you receive a defective product or wrong item, you must notify us within 30 days of receipt. We will offer to repair, replace, or refund the item at our discretion.
• The buyer needs to provide pictures of the product in case of a damaged, defective, wrong color or wrong size.

Product can be only returned without shipping fees and restocking fees if this happens when the product is incorrect, damaged by the carrier, or defective in another way.

2. Refund Policy

Similar to our return policy, if the product you receive is damaged, defective, or significantly different (including wrong color or wrong size), you can contact our support team at [email protected] to request a refund. 

Please note that you must provide photos of the problematic item so that our customer service team can easily assess and assist with the issue.

This particular refund was processed as a reversal, rather than a credit. This means the funds did not move. Instead of you receiving the funds back as a separate line item or credit on their statement as a clear refund, the funds returned to your account balance as if it never occurred.

Once we issue your refund, it may take additional time for your financial institution to make funds available in your account. Please allow 5-10 days for a credit to appear on your account. If payment was made by check, the refund check will not be issued before 10 business days after the date of purchase.

3. Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account or credit card company, it may take some time before your refund is officially posted and processed.

The refund process typically takes 2-3 business days. However, it’s important to note that some banks may take longer, ranging from 3-5 business days, to process the refund.

If you’ve done all of this and you still have not received your refund yet, please at [email protected].

Please note that: All refunds will be sent back to the payment method of your original payment.